Refund policy

Refund & Returns Policy

We want you to love your purchase, so please read the below carefully before buying.

Change of Mind

  • We do not offer refunds for change of mind.
  • Please choose carefully before placing your order.

Faulty or Incorrect Items

If your item is faulty, damaged, or not as described, we will:

  • Offer a replacement or refund, in line with Australian Consumer Law
  • Assess the issue once the item is returned or reviewed

Return Shipping

  • For approved returns (where applicable), customers are responsible for return shipping costs
  • Shipping costs are non-refundable

How to Request a Return

To request a return, please contact us at:

  • info@stubbysisters.com
  • Include your order number, reason for return & photos.

Important Notes

  • We are not responsible for lost return parcels
  • Proof of purchase is required for all returns
  • This policy does not override your rights under the Australian Consumer Law